Troubleshooting and FAQ

A meal says “Reading your meal…” for a long time

A read usually takes a few seconds, sometimes up to a minute. If it’s still reading after a few minutes it will switch to Couldn’t read. Open the meal and tap Try again.

“Couldn’t read this one”

Open the meal and tap Try again. If it fails again, tap Edit and describe what was on the plate in words. Very dark or blurry photos are the usual cause.

The foods are right but the amounts are off

That’s the hardest part for any photo read. Tap Check this read on the meal page and fix it in a sentence — “only half the rice” — or change the grams on the food. See Fix a meal read.

The app named the wrong food

Tap the food and Wrong food? Pick the USDA match, or tap Check this read and use Fix with a sentence: “it was tofu, not chicken”.

I logged a meal at the wrong time or day

Open it, tap Edit, change Ate at. To move it to another day, delete it and log it again on that day, or ask Maya.

I deleted a meal by mistake

Tap Undo straight away. Missed it? Ask Maya to restore it — that works for 24 hours.

My Sleep, Activity or Recovery ring shows a dash

There’s no data for that day. Connect Apple Health or WHOOP, open the app on your iPhone so it can sync, or add the data by hand. Recovery needs a device that measures heart-rate variability.

I’m not getting notifications

1. Check iPhone Settings → Notifications for the app.
2. Check Profile → Notifications & reminders — reminders are off until you switch them on.
3. Nothing is sent between 9 PM and 8 AM your time (except the morning report).
4. A reminder you ignored several times pauses itself for a week.

My Apple Watch shows nothing

Open the app on your iPhone and make sure you’re signed in — the watch gets its sign-in from the phone.

“Offline. Showing your last-synced data.”

You’ve lost connection. You can look around, but new meals can’t be logged until you’re back online.

Insights says “Building your baseline”

Insights needs 7 days of logging before it shows trends.

The numbers don’t match a nutrition label

Meal reads are estimates from photos or words. For packaged food, scan the barcode — then the numbers come straight from the label.

Something else

In the app, Profile → Send feedback, or email us.